Tech Support Policy

Technical and Educational Support Policy

The institute provides continuous technical and educational support to trainers and trainees throughout the duration of the training program to ensure the training process is completed with the highest quality and efficiency, as follows:

Technical Support

No.	Procedure Description	Responsible for Execution	Communication and Support Channel
1	Receive technical support request through one of the designated communication channels.	Technical Support Officer at the Institute	0550298932 920003365 support@proonline.academy
2	Receive customer service or academic support request	Receive customer service or academic support request	0550298932 920003365 support@proonline.academy
3	Respond to the applicant as quickly as possible, through the technical support channels, and inform them of the result of the request.	Technical and Educational Support Team	0550298932 920003365 support@proonline.academy cs@proonline.academy

Technical Support Officer at the Institute

Receive technical support request through one of the designated communication channels.

0550298932

920003365

support@proonline.academy

Academic Support and Assistance

Provide technical and educational support to trainers and trainees during the program via live "synchronous" sessions. The institute ensures the provision of a room manager responsible for organization, support, and troubleshooting. Trainers assist trainees with answering questions and providing scientific content during the sessions.